HOW LONG WILL YOUR SHIPMENT TAKE?
Once your payment has been confirmed, we will ship your package within the next 1 - 2 working days. However, please note that in unpredicted urgent situation, your order may experience some shipment delay. Thank you for your understanding!

CAN YOU SHIP INTERNATIONALLY?
At the moment, we don’t have International Shipment option. Stay tuned for the good news!

IT’S BEEN TOO LONG, I HAVE NOT RECEIVED MY PACKAGE YET, WHAT SHOULD I DO?
We are very sorry to hear that, our Customer Service team will be happy to assist! Please kindly contact us via e-mail at (emailnya customer service) or through WhatsApp (WA nya CS) on Monday – Friday, 09:00 – 17:00 and we will investigate the problem as soon as possible.

ADDITIONAL INFORMATION
Any risk of loss after the goods are delivered by our logistic partners are not our responsibility. In cases where our logistic partners are not able to deliver the goods on time due to incorrect/incomplete recipient details, customer will be responsible for the delay and the additional shipping cost where applicable.

PVRA are responsible for all additional shipping cost, if there are any errors that are caused by us.